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01) Association - Staff Onboarding & Training
Introduction to SNA
Organisation Overview, Mission, Values & Standards (5:48)
Tools (29:03)
Housekeeping & Processes
Central Themes
The Label (16:50)
Prospective Student > Professional Member Journey (18:45)
Sales & Career Advising
Careers: Intro and Basic Theory (24:35)
Careers: Nailing the Call (54:34)
Careers: Admin (71:09)
Resources & Quizzes (6:07)
Recommendations, Summaries, & Next Steps (24:25)
Careers: Integration (7:46)
Final Week Enrollment Process
Assessment
Understanding the Assessor Role (23:18)
Assessing: Student Success/Management (19:23)
Assessor Housekeeping (10:22)
Assessing (77:13)
Assessing: Marking (28:37)
Assessor Admin Processes (21:43)
Assessing: Admin (19:10)
Case Study Scenarios
Members
Member Deregistration Process (20:57)
Introduction to the Association Members sheet (19:18)
Association Tracking (22:04)
Gallagher Insurance
Members Trial
Professional Member Registration (2:25)
Admin Trial Tasks (1:49)
Quiz
Tech
General Tech Processes and How To's (18:38)
Careers Trial
Part 1 - Basic intro, tools, & the 'label' (44:44)
Part 2 - Product & industry knowledge (5:25)
Part 3 - Call frameworks & your script (54:49)
Part 3 - Call frameworks & your script
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